Privacy Policy

1. Introduction and Scope

BioZent LLC respects the privacy of every person who visits this website, requests a quotation, books a tunnel run, subscribes to a technical bulletin or otherwise interacts with our engineering practice. This Privacy Policy explains what information we collect, why we collect it, how we store it, when we share it and what choices you have about the way it is handled. It applies to this website and to the communication channels that we operate, including email correspondence, telephone enquiries and project documentation, except where a separate written agreement between you and BioZent LLC says otherwise.

This policy was prepared by the developer name BioZent, the technology team that builds and maintains this site on behalf of the operating company. The operating company is BioZent LLC, with its principal business address at 350 E 400 S Ste 500, Salt Lake City - 84111-2993, United States (US). The developer name identifies the party responsible for the technical implementation of this policy, while BioZent LLC remains the organization accountable for the treatment of your information.

We wrote this policy in direct language because an unclear privacy notice helps nobody. Where a term has a specific meaning in data protection law we explain it in ordinary words. Where we rely on a legal basis for processing, we name that basis. Where we keep information for a defined period, we state the period or the rule that sets it. Reading this document should leave you with a clear understanding of our practices, not a fresh set of questions.

This policy does not cover the practices of other companies, including the operators of any external website that you may reach from a link on our pages. We encourage you to read the privacy notice of every service you use, because those notices govern that service, not this one. Within our own operations, however, this document is the single authoritative statement of how personal information is treated.

2. Who We Are

BioZent LLC is a computer integrated systems design practice within the professional, scientific and technical services sector. The company designs and operates wind tunnel test sections, builds instrumentation rigs, runs load campaigns, performs calibration work and provides sustained support contracts to clients across the United States. In the course of that work we receive contact details, project descriptions, technical drawings and commercial information from clients and prospective clients.

For the purposes of applicable data protection law, BioZent LLC acts as the controller of the personal information described in this policy. That means the company decides why the information is collected, what it is used for and how long it is kept. Our address for all privacy related correspondence is BioZent LLC, 350 E 400 S Ste 500, Salt Lake City - 84111-2993, United States (US). Questions may also be sent by email to hello@biozent.buzz or raised by telephone on +18147192478 during business hours.

Because our clients are mostly organizations rather than individuals, much of the information we handle is business contact data belonging to engineers, procurement officers, researchers and administrators. We treat that business contact data with the same care as any other personal information, because it still identifies a living person even when it arrives on a company letterhead.

3. Information You Provide to Us

We collect information that you choose to give us. The most common route is the contact form on this website, where you may provide your name, your email address, a subject line and a message. The form is designed so that your mail client receives the content and you decide whether to send it, which means the message travels through your own email service and you retain a copy in your sent items.

Beyond the form, you may provide information when you telephone the lab, exchange email with an engineer, sign a proposal, return a technical questionnaire, request access to a shared project folder or register for an event or bulletin. In each case the information typically includes identification and contact details, the name of your organization, your role, the nature of your enquiry and any technical or commercial context you decide to share. If your enquiry concerns an existing project, you may also send drawings, models, measurement data or specification documents.

We ask that you do not send sensitive categories of personal information unless there is a genuine need and we have discussed it first. Sensitive categories include information about health, racial or ethnic origin, political opinions, religious beliefs, trade union membership and biometric identifiers. Our work does not normally require such information and we would rather not hold it. If you believe you have sent sensitive information to us in error, please contact us so that we can delete it promptly.

Where you provide information about another person, you confirm that you have the authority to do so and that the person concerned is aware of the terms of this policy. This situation arises most often when an assistant forwards a colleague details or when a project manager shares the contact details of a specialist on the team. We rely on you to make the introduction responsibly.

4. Information Collected Automatically

When you visit this website, our hosting environment may record limited technical information automatically. This commonly includes the internet protocol address from which the request arrived, the date and time of the request, the page or file requested, the referring page, the browser and operating system type and the language preference sent by your browser. This information is used to deliver the pages, to keep the service secure and to understand at a very general level how the site is used.

We keep the automatic data collection minimal. We do not build advertising profiles, we do not sell audience data and we do not attempt to identify individual visitors from server records. Log entries are retained for a short operational period and are then removed or aggregated so that they no longer relate to a single visit. Where aggregated statistics are kept for capacity planning, they contain no information that could reasonably be used to identify a person.

The site is served as static content, which reduces the amount of personal data that must be handled in the first place. There is no account system, no comment facility and no shopping basket on this website, so you are not required to create a login or submit payment details in order to read our material or to make contact. Any payment arrangements for professional services are handled separately through formal invoicing under a written agreement.

5. How We Use Information

We use the information we collect to respond to your enquiries, to prepare quotations and proposals, to schedule and deliver run campaigns, to issue calibration and test reports, to administer contracts and to maintain the records that a professional engineering practice is expected to keep. We also use contact details to follow up on an active project, to confirm appointments, to notify you of a change to a booking and to provide the technical documentation that you have requested.

Where you have asked to receive them, we may use your email address to send occasional technical bulletins, service announcements or invitations to laboratory open days. Every such message includes a simple way to withdraw, and we honor an opt out request without asking for a reason. We do not regard a client relationship as automatic consent to receive marketing material, and we do not pass contact details to any third party for that party own marketing.

We also use information for internal purposes that support the quality of our work. These include reviewing how a project was conducted, improving our proposal templates, training new engineers, maintaining the traceability of calibration records and preparing anonymous case summaries that describe a class of problem without identifying the client. Where a case summary would be recognizable, we ask for explicit permission before publishing it, and we honor a refusal without any effect on the service you receive.

Finally, we use information to meet legal, accounting and insurance obligations. This includes keeping records of contracts, invoices and tax documents, responding to a lawful request from a competent authority and demonstrating that our testing work was performed to a documented standard. The retention of these records is described later in this policy.

6. Legal Bases for Processing

Where the law requires us to identify a legal basis for processing personal information, we rely on one or more of the following. The first is performance of a contract, which covers the processing needed to prepare a proposal, deliver a booked run, issue a report or administer an agreement you have entered with BioZent LLC. The second is our legitimate interests, which cover responding to a business enquiry, maintaining the security of our systems, improving our services and conducting ordinary business communication in a way that does not override your rights.

The third basis is consent, which we rely on for optional activities such as joining a bulletin list, publishing a named case summary or using any non essential cookie that might be introduced in the future. Consent is always specific, and you may withdraw it at any time. Withdrawal does not affect processing that already took place on the basis of consent, and it does not affect processing that relies on another lawful basis.

The fourth basis is compliance with a legal obligation, which covers the retention of accounting records, the response to a lawful request and the maintenance of records that a professional practice is required to keep. Where we process information to protect the vital interests of a person, or to pursue a legal claim, we rely on the corresponding basis recognized by applicable law. If you would like to know which basis applies to a particular activity, contact us and we will explain it in plain terms.

7. Cookies and Similar Technologies

A cookie is a small text file that a website asks your browser to store. Cookies can be used to remember a preference, to keep a session open or to measure how a site is used. This website is built as static content and does not set advertising cookies or tracking cookies. Any cookie that is strictly necessary for the hosting platform to serve the pages would be limited to the operation of that platform and would not be used by BioZent LLC to profile visitors.

If we introduce a cookie for measurement or convenience in the future, we will describe its purpose, its lifetime and the choices available to you, and where the law requires it we will ask for your agreement before the cookie is set. You can also control cookies through your browser settings, including blocking them entirely or deleting those that already exist. Blocking a strictly necessary cookie may affect the way a website functions, but on a static site the effect is normally minimal.

8. Sharing and Disclosure of Information

We do not sell personal information. We do not rent contact lists. We do not trade information with data brokers. Sharing happens only in the limited circumstances described in this section, and always for a purpose connected with the service you have asked us to provide or a duty that the law places on us.

We may share information with professional advisers such as accountants, auditors, insurers and lawyers where that is necessary to run the business or to establish or defend a legal claim. We may share information with a courier, freight handler or customs agent where physical equipment must be delivered to or collected from a site. We may share information with a competent authority where we are required to do so by law, by a valid court order or by a regulator acting within its powers, and we will limit the disclosure to what is lawfully required.

If BioZent LLC is involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of that transaction. In such a case we would require the receiving party to honor this policy, and we would notify affected individuals of any material change to the way their information is handled. We do not disclose client project data to another client, and we treat the content of a technical enquiry as confidential by default.

Where a client has engaged us under a written agreement that contains confidentiality terms, those terms govern the sharing of project information and take precedence over the general description in this section to the extent of any conflict. Nothing in this policy is intended to weaken a confidentiality obligation that we owe to a client.

9. Service Providers and Sub Processors

Like most organizations, we rely on a small number of service providers to operate. These may include a hosting provider that serves this website, an email provider that carries our correspondence, a cloud storage provider that holds project folders and an accounting platform that issues invoices. Each provider acts on our instructions and is selected with care for the security and reliability of its service.

Where a provider handles personal information on our behalf, we expect a written agreement that limits the provider to processing on our documented instructions, requires appropriate technical and organizational security measures, requires assistance with individual rights requests and requires the deletion or return of information at the end of the engagement. We review these arrangements periodically and we do not permit a provider to use our information for its own independent purposes.

10. International Data Transfers

BioZent LLC is established in the United States and hosts its primary operations there. Some service providers may store or process information in another country. Where information moves across a border, we take steps to ensure that it remains protected to a standard consistent with this policy and with applicable law. These steps may include reliance on a recognized transfer mechanism, a contractual commitment from the recipient or a determination that the destination offers an adequate level of protection.

If you are located outside the United States and you contact us, you understand that your information will be transferred to and processed in the United States, where the privacy laws may differ from those in your country. We take this transfer seriously and we apply the same care to information regardless of where it is stored. You may contact us for more detail about the safeguards that apply to a specific transfer.

11. Data Retention

We keep personal information only for as long as it is needed for the purpose for which it was collected, for as long as an applicable law requires or for as long as is necessary to protect our legal position. An enquiry that does not lead to a project is normally removed within twenty four months. Correspondence relating to a quotation is kept while the opportunity is active and for a short period afterward, so that we can answer a follow up question without asking you to repeat yourself.

Project records, calibration certificates, test reports and contract documents are kept for longer, because they form part of the technical and commercial history of the practice and may need to be produced years later to support a client, an auditor or an insurer. Accounting records are kept for the period required by tax and company law. When a retention period ends, information is securely deleted or anonymized so that it can no longer be linked to an individual.

Where information is held in backups, a deletion request is honored in the live system immediately and is reflected in backups as the backup rotation completes. We document the rotation schedule and we do not use backup archives as a way to keep information beyond its proper retention period.

12. Security of Your Information

We protect personal information with technical and organizational measures appropriate to the risk. These include restricting access to those who need it for their work, using authentication for accounts that can reach client data, encrypting information in transit where the service supports it, keeping software current with security updates and storing physical project documents in a controlled area of the laboratory.

No method of transmission over the internet and no method of storage is perfectly secure, so we cannot promise absolute security. We can promise that we take the risk seriously, that we train our team on handling information carefully and that we maintain a process for responding to an incident. If a breach affecting your personal information were to occur, we would notify you and the relevant authority as required by applicable law, and we would explain what happened and what we are doing about it.

You also have a role in protecting your information. Keep your own devices and accounts secure, be cautious about the information you send by unencrypted email and tell us promptly if you believe your correspondence with BioZent LLC has been compromised. Together these habits reduce the chance that information is exposed.

13. Your Privacy Rights

Depending on where you live, you may have a set of rights over your personal information. These commonly include the right to be informed about how your information is used, the right to request a copy of the information we hold about you, the right to ask us to correct information that is inaccurate or incomplete and the right to ask us to delete information that we no longer have a lawful reason to keep.

You may also have the right to restrict or object to certain processing, the right to ask for your information in a portable format, the right to withdraw consent where processing relies on consent and the right not to be subject to a decision based solely on automated processing that produces a legal or similarly significant effect. We do not carry out automated decision making of that kind, and we do not sell personal information.

To exercise a right, contact us using the details at the end of this policy. We will respond within the period required by applicable law, which is commonly thirty days, and we will extend that period only where the law allows and we tell you why. We may ask for information to confirm your identity before acting, so that we do not disclose personal information to the wrong person. Exercising a right is free, and we will not discriminate against you for doing so.

If you are not satisfied with our response, you may have the right to complain to a data protection authority in your country or region. We would appreciate the chance to resolve the matter first, so please contact us before escalating, and we will work with you in good faith.

14. Privacy for Children

This website and the services of BioZent LLC are intended for businesses, institutions and professional users. They are not directed at children, and we do not knowingly collect personal information from a child. If you believe that a child has provided personal information to us, please contact us at hello@biozent.buzz or on +18147192478 and we will take steps to delete it.

Where a project involves a teaching laboratory or a student group, the supervising institution is responsible for obtaining any consent that the law requires, and we will work with that institution to limit the personal information we collect to what the project genuinely needs. In every case we prefer to hold the minimum information necessary rather than the maximum that could be gathered.

15. Third Party Links and Services

Our pages may link to external websites, such as a standards body, a professional association or a supplier. We provide those links because they may be useful, but we do not control the content or the privacy practices of the destinations. A link is not an endorsement, and it does not make us responsible for what another organization does with your information.

If you arrive at this website from a third party service, that service may have its own privacy notice and its own use of cookies. We encourage you to read it before providing information. Within our own pages, this policy is the complete statement of our practices, and we will not apply a different set of rules to a visitor who arrived from a particular source.

16. Changes to This Policy

We may update this policy from time to time to reflect a change in our practices, a change in technology or a change in the law. When we make a material change we will revise the effective date at the top of the page and, where the change is significant, we will provide a clearer notice such as a message on the homepage or an email to clients who have an active relationship with us.

The version published on this page is the version in force. We keep earlier versions available on request so that you can see what changed and when. Continued use of this website after an update means that you accept the revised policy, and if you do not agree with the revision you should stop using the site and contact us to discuss your concerns.

17. How to Contact Us

For any question about this policy, or to exercise a privacy right, please contact BioZent LLC using the details below. We read every message and we aim to reply within two business days.

When you write to us about privacy, please include enough information for us to identify the relevant records, such as the email address you used and the approximate date of contact. Please do not send a copy of an identity document unless we ask for it, because we prefer to collect the minimum information necessary to help you.